Shipping

Shipping within Australia

Please Note: We are unable to deliver to PO Boxes. Orders that have a PO Box entered as shipping address will be refunded and cancelled and orders will need to be replaced.

We dispatch orders from our Melbourne warehouse two days a week: Mondays and Thursdays (but not on Public Holidays that fall on these days). Daily cut off time is 12.30pm (Melbourne time).*

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We use several courier providers to deliver your orders. We use Australia Post Regular Post, Couriers Please and StarTrack network.

But placing an order with us you are giving the couriers authority to leave your parcel in a safe place**

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian dollars.

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**By agreeing to this you accept responsibility for items left at the delivery address. Please only select an address that has the capacity for items that can be safely left.

Shipping to the rest of the world:

We are very proud to offer shipping to a number of countries outside Australia. The countries that we now ship to include: 

Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Poland, UAE, United Kingdom (England, Scotland, Wales, Northern Ireland).

We dispatch orders from our Melbourne warehouse two days a week: Mondays and Thursdays (but not on Public Holidays that fall on these days). Daily cut off time is 12.30pm (Melbourne time).*.

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We ship Internationally to the countries listed above using the Australia Post International network and DHL. 

All prices are displayed in Australian Dollars (AUD), and will be charged in Australian dollars.**

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Any customs and/or import taxes that may be applied are the responsibility of the buyer.

Tracking my order

On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

You can track your order anytime using the tracking number supplied in your Order Confirmation email via the following links:

For orders shipped by Australia Post - auspost.com.au/track/

For orders shipped by Couriers Please - couriersplease.com.au/tools/track 

For orders shipped by Star Track - sttrackandtrace.startrack.com.au